Terms And Conditions
Tech Titans Manchester (trading name of Atherton Tech LTD)
Registered Company Name: Atherton Tech LTD
Registered Address: Colony, 5 Piccadilly Place, Aytoun Street, Manchester, M1 3BR Email for Customer Correspondence and Complaints: info@techtitansmcr.co.uk
1. Introduction
These Terms and Conditions ("Terms") govern the services and sales provided by Tech Titans Manchester ("we", "us", "our"). By using our services or purchasing goods, you agree to be bound by these Terms.
2. Services Provided
We offer:
· Repair services for mobile phones, laptops, game consoles, and tablets.
· Purchase of devices from customers.
· Sale of refurbished and second-hand devices.
3. Repairs
3.1 Repair Components
We use both genuine and high-quality aftermarket parts. Customers may choose their preferred option at the time of booking.
3.2 Repair Timeframes
Repair durations are estimates. While many doorstep repairs are completed promptly, complex diagnostics may take up to 5 working days or more, depending on parts availability.
3.3 Diagnostic Fees
A non-refundable diagnostic fee of £14.99 applies only when the customer chooses not to proceed with the repair after a fault is identified. No charge applies if a fault cannot be found or the repair cannot be completed.
3.4 Limited Testing Without Passwords
We do not request passwords due to data privacy. For laptop repairs, customers may be asked to create a guest account. Testing will be limited accordingly.
3.5 Customer Data and Backups
Customers are responsible for backing up their data before handing over devices. We are not liable for any loss of data.
3.6 Risks During Repair
Some repairs, such as those involving micro soldering, carry inherent risks. Customers acknowledge that these repairs are carried out at their own discretion and that no replacement or liability will be offered for failures due to those risks.
3.7 Additional Faults or Pre-existing Damage
We do not accept responsibility for any progression of damage from prior repairs or internal issues not visible at the time of booking. If such issues become evident upon disassembly, we will notify the customer however, we will make reasonable efforts to identify such faults during initial inspection.
3.8 Liquid Damage Repairs
We do not accept responsibility for devices previously damaged by liquid. Opening such devices may cause further damage, which may be serious or irreparable. We advise customers to closely monitor their device after liquid damage treatment.
3.9 Water Resistance
Following any repair, we cannot guarantee any waterproofing or resistance to liquid or dust.
3.10 Damaged Parts During Repair
In the rare event that a component is damaged during repair due to our fault, we will replace it with a high-quality non-OEM equivalent part.
3.11 Non-OEM Notifications
Some non-OEM components (e.g., iPhone screens) may trigger alerts such as "Important Display Message". This does not affect functionality and is part of Apple’s proprietary software.
3.12 Repair Warranty
All repairs are covered by a 6-month warranty, excluding physical or liquid damage, or tampering.
3.13 Limitation of Liability
We are not liable for indirect losses, including but not limited to loss of income, business interruption, or loss of data.
Nothing in this section limits our liability for:
· (a) death or personal injury caused by our negligence;
· (b) breach of terms implied by statute;
· (c) claims under the Consumer Protection Act 1987;
· (d) fraudulent misrepresentation.
4. Selling Devices to Tech Titans Manchester – Collection and Testing
4.1 Collection
We collect devices directly from the customer's address. Devices will be tested to ensure full functionality prior to payment.
4.2 Quote Adjustments
If the condition of the device differs from the initial description, we may revise the original quote accordingly.
4.3 Proof and Payment
Sellers must be 18 years or older, provide valid photo I.D., and payment will only be made to a bank account in the same name as the person who made the enquiry.
4.4 Ownership and Data
By selling a device, the customer confirms they are the legal owner and all data has been wiped - We strongly recommend performing a factory reset to remove personal data prior to sale.
4.5 Payment Method
We pay only via bank transfer.
5. Sale of Refurbished and Second-hand Devices
5.1 No Physical Store
We do not operate a physical retail location. Devices are delivered to customers for inspection prior to purchase.
5.2 Payment Methods
Purchases may be made via card payment or bank transfer.
5.3 Warranty on Sales
All devices sold come with a 6-month warranty covering defects in materials and workmanship. This excludes damage caused by liquid, physical impact, or tampering.
6. Uncollected Devices
6.1 Notification and Disposal
Customers will be notified once a device is either repaired or deemed unrepairable. We will make reasonable attempts to contact you via email however, devices left uncollected for more than 90 days from notification may be recycled or disposed of.
7. Deposits and Payments
7.1 Deposits
For repairs requiring ordered parts, a 25% deposit may be taken in advance.
7.2 Final Payment
Full payment is due once the repair is completed.
8. Device Recycling
Devices deemed unrepairable or not collected within the timeframe will be recycled unless the customer states otherwise.
9. Customer Conduct and Fraud Prevention
We reserve the right to refuse service where fraud, abusive behaviour, or false identity is suspected.
10. Privacy Policy
We do not use your personal data for marketing. Data is only used to facilitate transactions and communication.
11. Warranty Exclusions
Warranties do not cover:
· Liquid or physical damage
· Devices repaired elsewhere
· Issues caused by tampering
12. Software, Data, and Settings
We are not responsible for loss of software, applications, user data, or custom settings. Customers are advised to back up their devices prior to handing them over to avoid data loss.
13. Legal Ownership
By providing a device for sale or repair, you confirm that you are the legal owner. Proof of ownership may be requested.
14. Third-party Devices
We do not accept responsibility for devices left or repaired on behalf of others without their authorisation.
15. Lost or Stolen Devices (While in Our Possession)
If your device is lost or stolen while in our care, we will offer a like-for-like replacement within a reasonable timeframe.
16. Replacement Devices for Service Damage
16.1 Eligibility for Replacement
If a device is damaged beyond economical repair during our service and this damage is caused by our fault, you will be entitled to receive a fully functional refurbished replacement device.
16.2 Replacement Device Specifications
The replacement device will be of equal value and model, based on the condition of the device prior to repair.
16.3 Payment Requirement
Full payment for the repair service must have been received to qualify for the replacement device.
16.4 Retention of Original Device
We will retain your original device once the replacement device is provided.
16.5 Limitations and Exclusions
This replacement entitlement is subject to the limitations and exclusions detailed in clause 3.6, including but not limited to:
- Damages arising from liquid damage, physical impact, or tampering.
- Repairs considered high-risk (such as micro soldering), where no liability or replacement will be provided.
17. Update to Terms
We may update these Terms at any time. Customers will be informed of changes via our website. Continued use of our services implies acceptance of the updated Terms.
18. Dispute Resolution
18.1 If you have a complaint or dispute regarding our services, please contact us first at info@techtitansmcr.co.uk. We aim to resolve all issues promptly and fairly.
18.2 If the dispute cannot be resolved through direct communication within 30 days, both parties agree to attempt to resolve the matter through mediation with a neutral third party before pursuing any formal legal action.
19. Force Majeure
19.1 We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, civil commotion, government actions or restrictions, strikes, lockouts, or other industrial disputes, supply chain disruptions, or failure of utility services.
19.2 In the event of a Force Majeure occurrence, we will inform the customer as soon as reasonably possible and take all reasonable steps to mitigate the effects.
19.3 If the Force Majeure event continues for a period exceeding 30 days, either party may terminate the affected service or agreement without liability, subject to any accrued rights.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the extent necessary to render it valid and enforceable, while preserving its original intent as closely as possible.